An upcoming well-check appointment for her teenage son had slipped Courtney Berney’s mind until her CHOC Children’s pediatrician called her one day with a reminder.
“I didn’t even remember that we had a well-check,” she says. “I did ask if we should still go, even with COVID-19 happening.”
Dr. Eric Ball gave Courtney an overview of the steps CHOC’s Primary Care Network had taken to keep patients, families and staff safe during the pandemic.
Reassured, Courtney and her son, Jackson, headed to the appointment. Upon arrival, they both wore masks, had their temperatures checked and were asked about symptoms and possible COVID-19 exposure. The waiting room was kept largely empty and all staff wore masks.
“It felt very safe,” Courtney said. “I was impressed.”
A routine visit takes an unexpected turn
Including tracking growth, checking in on mental health and ensuring current immunizations, the well-check continued like every other routine visit 15-year-old Jackson had experienced before.
But then, Dr. Ball detected an inguinal hernia during his physical exam.
These can occur when the inguinal canal, which extends down the groin, doesn’t close on its own shortly after birth. If this opening is large enough in these cases, the intestine can come into the canal and create a bulge in the groin region.
This can grow dangerous if the part of the body that protrudes from the hernia becomes stuck, which can compromise blood flow to the trapped body part.
“Apparently, Jackson was born with it and always had it and he didn’t know,” Courtney says. “He’s had this exam every year since, but this year it felt different. I wouldn’t have known that, and he wouldn’t know it without having this visit.”
Because inguinal hernias should be repaired by surgery, Dr. Ball referred Jackson to CHOC’s pediatric general and thoracic surgeons for a follow-up appointment, and Jackson recently underwent a successful outpatient procedure to repair the hernia.
“Inguinal hernias are common but should be taken care of promptly,” says Dr. Ball. “They’re also something that often only a doctor can detect during a physical examination, which underscores the importance of regular well-checks for kids – even when they’re healthy.”
Taking a personal approach
Knowing that parents may be wary of healthcare settings during a pandemic but also how critical seeking both sick and well care remains, Dr. Ball and his colleagues earlier into the COVID-19 emergency made personal phone calls to families. Today, Dr. Ball still regularly has conversations with families about the measures in place to keep families safe.
“I’m happy to connect with them and personally reassure our families about the safety of our office,” Dr. Ball says. “We want to ensure our patients and families know that we are here for them – during a pandemic and otherwise – and how critical it is to seek both routine and regular care.”
Here’s a look at other ways CHOC is ensuring its primary care practices are safe during COVID-19:
- separated offices, waiting rooms, exam rooms and times/days for sick visits and well visits;
- masking for staff, patients ages 2 and older and families;
- enhanced cleaning practices;
- screening of all patients for COVID-19 risks, by phone when families make appointments, and upon arrival for well and sick visits;
- in-vehicle evaluation of children symptomatic or exposed to COVID-19; and
- limiting the number of people who can accompany a patient to an appointment to one family member.
These extra steps helped reassure Courtney that it was safe to seek routine care for her children, even during a pandemic – and she’ll be coming back.
“My son is really healthy too, but I wouldn’t pass up a well-check,” Courtney says. “I know it might be scary and new, but I trust the doctors. I have to book my appointment for my other son in a couple weeks too.”
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