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What to expect at your CHOC telehealth appointment

Telehealth appointments are virtual visits with a CHOC provider conducted through a smart phone, tablet or computer. Your child’s visit can take place at home or in any private location with internet access.

To schedule a visit with your CHOC pediatrician, call your primary care office. To see a CHOC specialist, call CHOC’s Patient Access Center at 888-770-2462. Your child’s provider will decide if a telehealth visit is ideal for you.

After your appointment is scheduled, you will receive an email from CHOC with instructions.

For the exam, please have information for your preferred laboratory and pharmacy available. It’s also helpful to have a thermometer, light source and scale on hand.

About 15 minutes before your appointment, you will receive a call from CHOC to ask if you need additional assistance for your appointment. To start your appointment, find the email from CHOC and follow the instructions.

For telehealth appointments, CHOC uses a special software with additional security layers. The video from your virtual visit is not saved or stored.

During the appointment, you will see and hear your physician or specialist. You will be able to interact with them, ask questions and answer your provider’s questions.

Don’t worry if the visit “feels” different at first. That’s OK and expected.

During a child’s virtual visit, parents might be asked to help with the exam. For example, you may need to take your child’s temperature or help show how well they can move their limbs. The provider will guide you through this process.

As your visit wraps up, the provider will explain next steps, including ordering any necessary laboratory tests or prescriptions.

Ger more information on telehealth

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